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Resume

Experience

March 2020 - August 2024

Senior Technical Writer

Digital River

Minnetonka, MN

  • Worked with globally dispersed teams in an Agile environment to create developer focused, e-commerce product overviews, integration guides, API reference documentation, sequence diagrams, and release notes

  • Distilled a wide variety of source content, such as Confluence design pages, Jira issues, subject matter expert interviews, and Postman collections, into concise, easy to understand documentation

  • Maintained the OpenAPI specifications in SwaggerHub, Visual Studio, and GitHub for a suite of more than 40 RESTful APIs that facilitate payments, checkouts, order management, fulfillments, subscriptions, and logistics solutions

  • Used GitBook, a Markdown-supported knowledge management tool, to create reference documentation for multiple JavaScript libraries that contain e-commerce functionality

  • Awarded employee of the quarter for spearheading improvements to the docs library

  • Read and modified demo code to acquire a deeper understanding of how a product works and what developers need to know about implementing it 

  • Noted defects and usability issues while experimenting with features and then passed that information to the relevant product and engineering teams

  • Designed an information architecture for the docs library that enhanced usability and accessibility

  • Configured mock servers to gain a better understanding of HTTP endpoints

  • Used OpenSearch and Kibana to learn how internal microservices communicate and conveyed that information in feature overviews

  • Frequently met with customer success managers, solution architects, and others who interact with clients to elicit their feedback on how to improve the public docs

October 2019 - January 2020

Technical Writer (contract)

Thomson Reuters

Eagan, MN

  • Collaborated with a team of globally dispersed software engineers, data architects, and project managers on an enterprise-wide cloud migration project

  • Documented a set of design standards for AWS account strategies, disaster recovery approaches, Agile project management, Git version control, and Continuous Integration/Continuous Deployment (CI/CD) pipeline setup

  • Created a series of pre-development checklists and questionnaires used by architects and engineers to ensure that data solutions adhered to project standards and guidelines

  • Developed a multi-stage design review process for onboarding new services and capabilities into the Thomson Reuters Unified Content cloud ecosystem

  • Developed an internal landing page for the team that organized technical documents, established a portal for the software design review process and promoted the cloud migration project

June 2019 - October 2019

Technical Writer (contract)

PTC

Blaine, MN

  • Worked with a globally dispersed team in an Agile development environment to improve a knowledge base used by developers to create augmented reality (AR) apps

  • Created documentation on subjects ranging from building file driver samples to deploying custom built 3D-object scanning apps

  • Interpreted Java, C#, JSON, and XML to create API reference guides

  • Conducted HTML and XML authoring in Adobe Experience Manager and the DITA-compliant ArborText content management systems

  • Deployed AR apps on mobile devices to test the accuracy of installation and configuration guides

  • Created API diagrams in Visio that described classes, attributes, methods, and inheritance relationships

October 2018 - June 2019

Technical Writer (contract)

NextStar Network

Saint Paul, MN

  • Worked onsite and remotely with a geographically dispersed team to create HVAC technical training materials

  • Created installation procedures and flowcharts in subjects ranging from hydronic controls to air distribution systems by conducting primary source research and interviewing subject matter experts

  • Developed content that adhered to style and branding standards

  • Increased user understanding by creating and editing diagrams, images, charts, and tables in both Photoshop and InDesign

October 2016 - February 2018

Technical Writer (contract)

Wells Fargo

Minneapolis, MN

  • Collaborated with analysts, graphic designers, and software developers to edit, publish, and migrate procedures, user-guides, online help, and reference documentation

  • Interviewed subject matter experts to gain a solid understanding of processes and ensure the documentation met content standards

  • Published complex procedures that required users to access multiple software applications and databases

  • Performed HTML and JavaScript editing in the OpenText content management system

  • Analyzed existing documentation to identify and reduce redundancies

January 2008 - September 2016

Technical and Proposal Writer 

Scenic Valley Farms, LLC

Rosemount, MN

  • Acted as the primary researcher and writer on greenhouse agriculture grant proposals that resulted in more than $600,000 in awarded project funds

  • Successfully authored USDA grant proposals that lead to the development of touchscreen, Internet connected, sensor-driven greenhouse management systems paired with solar thermal heating

  • Collaborated with systems engineers to explain complex control systems to proposal reviewers and customers

  • Generated dynamic content for the company’s website, newsletters, and promotional literature

  • Analyzed sensor-collected field data to increase yields and reduce water, fuel, fertilizer and pesticide inputs

February 2006 - December 2007

English Language Instructor

Australian Center for Education and Training

Hanoi, Vietnam

  • Created innovative digital and text-based classroom activities to augment the school’s established curriculum

  • Developed multiple forms of assessment for both Language Arts and ESL 

  • Maintained 90 percent passing rate for students taking standardized IELTS exams that exceeded established goals

Education

  • Saint John's University
    BA English
    Collegeville, MN

  • North Hennepin Community College
    AS Computer Science
    Brooklyn Park, MN

Skills

Technical Skills

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Jira, Confluence, Postman,  Markdown, Kibana, OpenSearch, Visual Studio Code, GitBook, GitHub, SwaggerHub, SourceTree (Git GUI), Word, Adobe Experience Manager, ArborText, OpenText, SharePoint, OneNote, Photoshop, InDesign, Acrobat, NetBeans IDE, Excel

 

Basic Coding
 

HTML, JavaScript, XML, CSS, Java, C#, Visual Basic, Python, SQL

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